I went through success and struggle in companies ranging from 15 to 10,000 employees. I learnt a few things that are worth framing into a useful guide for the one starting, and for myself when I doubt.
Let me just start by explaining why it is so important to be a talent in a company. Because outside it's tough and uncertain, and in uncertain times, it's difficult for the average person to thrive. Uncertainty is brought to us due to political challenges, climate change, and the rise of a hyper-powerful technology, AI.
This won't stop. We're on a growth curve, and it's only going to get more difficult from now on. Several large companies have already started to lay off or reduce hiring, and many chances are that it's related to the AI boom.
In this world, becoming a talent is getting more important than it was. To make sure you find opportunities, to make sure you keep them, to make sure you have the chance to grow in them, and even to make sure you can create your own opportunities.
To be a talent, one needs to work on something meaningful to oneself. No one is truly talented over the long term if working on something pointless to them. You need passion to fuel your ambitions, and this passion is something deep. If you don't have one, try as many things as you can to discover it. For many, and especially now with social media, it's the hardest part of the job.
This meaning only truly expands when it's not a short or a medium term one, it has to be very long term. You need to know that it's a fight you'll be willing to take on your entire life with the same level of mercilessness and passion for it. If you're sure about that, just plan. Make this vision a strategy. Understand the small steps you'll have to take to make it happen. That's an amazing way to love your routine, and knowing that every day you take a little step forward.
Once you have this long-term view, it will look linear. It won't be, but it will look like it. Just follow it. This linear long-term view will make you understand why it's important to know some type of people, to enter some type of companies, or schools, to move to some place in the world, etc.
If you ever want to be president, you will need money, status, a network, etc. This can't happen in a day. It's built over decades. The earlier you know it, the earlier you start. I've been blessed, I always knew I wanted to make something big with my life. My goals changed, but they were always so far away that all the daily steps I took were useful anyway.
You will soon understand that the most important thing on this path is very probably who you know. Your network.
Work on it relentlessly, take care of the ones you know, and go hard on meeting new ones. No heroes or heroines on the planet on which we walk did anything alone. There are always mentors, advisors, friends, lovers, or even investors behind what, as humans, we manage to do best.
The first thing you should search for is to be constantly surrounded by people you find bright, or at least, have opportunities to meet them often. For a major part of the population, this is found in your daily job, so let's talk about it.
Over my few years of professional experience in communication and sales, around 6 in total, I've developed a pattern that highlights the path to growth within an organisation.
It's a very important one in my view, as quite often, people don't know how to grow in an organisation. They wait for the right people to give them a seat. But that might never happen, and they never dared to show they wanted a specific seat. Those people usually get bored and move away… but if you like your product and team, there is no reason. The grass is quite rarely greener elsewhere if your team, product, and salary are already good.
It's a 3-step pattern that allows you to grow. Here is how it shows up:
- Excel in your job,
- Do not just work, communicate your work.
- Find new problems, explain why they matter, and solve them.
I've already written about it, but let's rewind what it all means here.
Excelling at your job sounds obvious, but it's tough to do, and you need to do it. You need to know what mediocre means, what average means, and you need to go beyond this average.
It usually requires an extra effort, otherwise, everyone would be excellent. The way I find it working for me, in sales (and we'll go deeper on how to excel in sales below later), is that you need a specific mindset, a hustle-type of mindset. But only this is average.
What makes a good salesperson is their ability to be empathetic to their prospect. and make sure that every decision they take, feedback they give, project they work on, they have their client in mind. It's as simple as that. If you constantly bring value to your customer, it will work.
I'm amazed at how many people are afraid to take their phones and call a prospect or a client just to ask some questions. If it's a no, you got a small learning, everything else is a huge learning.
Sometimes, companies are not built like that. They're built on an idea, a vision, and they forget the customer. Great leaders don't let that happen. They challenge how things are done and why. They do not settle on the status quo, and sometimes, you will be in the situation of the one who has to rethink their process because a good leader told you to. It feels uncomfortable, but it's a sign of progress.
Another thing is moving fast, and doing the uncomfortable. You want to go fast, you don't need another brainstorming session. Just try things, fail, try them again, fail, try them again, positive feedback, ok, you're on the right track, keep pushing. Brainstorming is just another way to delay that. It's good to do in a specific situation, but for most, just do the thing.
This mindset will allow you to achieve success, sometimes a big one. But a success is nothing if you only see it.
You need to know how to communicate properly around your job and successes, and ambitions. You can't wait for people to figure out what you want or what you did. Scream it properly. I failed a project because of a lack of self-promotion. It happens. But I also went where I wanted to go because I said what I wanted.
It's not just work, it's self-promotion. If you don't self-promote, no one will do it for you. Your perspective shouldn't be centred, you need to see the organisation entirely. That's when you will understand how important it is to communicate when you see so many people and messages going around. You need to understand where this organisation is going. When you see where it goes, you know what to take.
Now that you're an expert, that most of your peers know it, and you understand where the company is going, use this trust to go get what needs to be fixed. It's time to make the organisation better, and you, a part of it.
To move forward, you will need to think in problems, dividing them into their causes, and then working on a set of solutions. It's a thing that everyone should apply when working in any type of business. It makes us sharp and customer-centric, which is exactly how you truly solve problems.
Find the problem. Dig into it. Clarify it with metrics. Find the cause of the problem. Fix the root cause. You have to overdeliver.
If you manage to find a problem important to solve and that only you can do it your way, this will lead to great things. And if not, it would have helped you sharpen your specific set of skills for the next opportunity.
My specific set of skills is my true passion for structure and methodology. I thrive in making things as clear as possible, in building frameworks. And that's what I've done over the past years on my sales practices. I consolidated a large pool of knowledge that I'm able to summarise into key terms for me to never forget what works. How to lead a successful sales process, main lessons:
- You know who you are, and you are confident. Introduce yourself, explain why you're here, and why you reached out. Your tone reflects the obviousness of this discussion, and this builds the trust they'll have towards you.
- You can hesitate, but do not make noise when it happens. Leave a long, quiet blank. This shows confidence.
- Adapt to your audience every time you talk to someone. You're in a place where people like volleyball, and you don't know anything about it. Do your job and reference it during the discussion. It's a good way to make them reflect on you.
- A pain is the difference between where you are and where you must be. It's the answer to why you aren't there yet? Searching for this is your goal. If you're sure that there is a problem to be solved, just state it, don't turn around it.
- Stories and examples are so valuable. Much more than knowledge. Learn to tell them and do it as often as possible. This will revive emotions, and these are the most important things you can play with.
- The person in front of you is not the enemy. You are searching for a common solution. Put yourself in its shoes to figure it out.
- A good sales call is not good if you have no clue about the budget, the authority, the need they have, and the timing by which it has to be solved.
- Some questions are very obvious but very useful: why did you take this meeting? What are your expectations during this discussion?
- Once you understand the pain, repeat it, summarise it, make sure they hear you say it and make sure you ask them: Am I right?
- Your total addressable market might be huge. As soon as possible, build a prioritisation framework and a way to score opportunities. You might already be wasting time.
- A call is 45 minutes of full focus. You might have only four of them during a deal. Every minute must be full of insights. Do not show a product' feature if it's useless.
- You don't want to suggest only one offer, it's too easy to say no. You want them to be in a position of negotiating, they will feel empowered and play the game.
- Never, ever share a price if your prospect does not see the value. Before sharing a price, ask if they understand the value they can get from it. If it's a no, do not share the price.
- Take the time to explain how the price has been thought out at a company level; it's a way to not be seen as the one owning the proposal.
- Once the price has been shared, leave a blank. Then, ask them if they see it as a fair price against the value the product provides.
- Do not underestimate a champion. He might be your best friend against a decision maker. If the champion is available, make the most of it, even ask him to review your slides.
- People purchase when they know it will make them feel good, the best way to do that: show them the return on investment of their purchase. The closer to 10x the return, the better.
- You negotiate, and they make the last offer. Don't answer on the spot, unless it works for you. Leave time to come back with strong arguments and an offering, while they couldn't do anything but wait.
- If it's a low price, do not hesitate to share that you're operating at a loss. It's a great counterargument when building an offer.
- Quite often, you don't want people to think too far from what you want to suggest, you want them to be within your frame. So, once the pain is clear, do your best to always have a live discussion and frame the discussion with what you had in mind.
- A simple one, but often forgotten: never give up. never give up after one mail, one call, two mails, three LinkedIn messages. At some point, you'll arrive at the good timing, and it's all going to work.
Those are a few of my learnings up to now. I hope they bring value and inspiration. I will do my best to update this work once in a while to provide knowledge to the one searching for them - including myself.
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